Privacy Policy

We may collect the following categories of information:

• Account information: name, email address, authentication details, and billing-related identifiers.
• Website and content data: URLs you submit, crawled page content, knowledge base data, and embeddings generated from that content.
• Conversation data: end-user chat messages, assistant responses, and related metadata (timestamps, website/domain context, source citations).
• Usage data: product analytics, feature interactions, and service diagnostics.
• Technical data: IP address, browser/device information, and log records needed to operate and secure the Services.

We use collected information to:

• Provide, maintain, and improve the Services.
• Authenticate users and manage account access.
• Generate AI-powered answers based on your configured content.
• Monitor reliability, prevent abuse, and improve security.
• Provide customer support and service communications.
• Process subscriptions and billing events.

To deliver the Services, we rely on third-party infrastructure providers, which may include cloud hosting, authentication, payment processing, and AI model providers. These providers process data on our behalf under contractual obligations.

We do not sell personal information. We retain data as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements.

We apply reasonable technical and organizational safeguards. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

Depending on your location, you may have rights to access, correct, delete, restrict, or export your personal data.

For any questions or requests, contact: kaustubh@gensite.io